FAQ

Reservations are temporarily suspended while we prepare the next version of Location Voisins after a successful Montreal pilot with more than 500 members. This pause helps us improve the experience, clarify local operations, and prepare a stronger reopening.

The reopening will depend on operational readiness, local demand, and neighbourhood momentum. We do not want to announce a date too early; the goal is to reopen when the conditions are right for a reliable experience.

The Neighbourhood Book helps us identify motivated neighbours, understand which areas are ready, and prepare trusted local communities before reservations resume.

Yes. Members who create or complete their book should be informed first about next steps, ready neighbourhoods, and the reopening of reservations.

Existing books remain useful. Current users should be able to continue or update their book when the new experience is ready.

Neighbour-to-neighbour rentals in Montreal let people share useful items instead of leaving them unused. It supports item sharing between neighbours and a local circular economy. Reservations remain suspended until the reopening.

When reservations reopen, the goal is to bring back useful categories such as tools, DIY equipment, outdoor gear, camping equipment, kitchen items, events, sports, and seasonal items.

The first neighbourhoods will depend on local momentum and completed books. The most active areas may be prioritized when reservations resume.

Renting helps avoid one-time purchases, reduce clutter, make better use of items already in the neighbourhood, and support a local circular economy.

The new experience is being prepared. The intention remains simple: find a nearby item, make a request, confirm details with the neighbour, and complete the exchange in a clear framework. Payments and reservations will only be available when the reopening happens.

Verification will be part of preparing the community. The book already helps collect essential information so we can better understand profiles and build a more reliable local network before reopening.

Yes. Information shared with Location Voisins is used to prepare your experience and the reopening. It is handled confidentially according to our privacy policy.

Creating or completing your book is free. Exact conditions for future reservations will be confirmed before reopening, since reservations are currently suspended.

Fees related to future reservations will be communicated clearly before reservations resume. No reservation payment is currently requested during the preparation phase.

Support and resolution rules will be clarified with the new experience. Our priority is to prepare a simple, transparent, and reassuring framework before reopening reservations.

Yes. We want to hear from people interested in helping reopen Location Voisins in Montreal or another city. Contact us to share your interest.

It is possible. The current priority is preparing a strong reopening in Montreal, then evaluating other cities based on local demand, partners, and potential managers.

Companies, organizations, communities, and local partners can contact us. We are looking for collaborations that support item sharing, proximity, and the circular economy.

The best way is to create or complete your Neighbourhood Book. We will use this base to share the next steps toward reopening.

For media requests, interviews, or specific questions, write to us through the Contact page. We will reply as soon as possible.